LEAD TIME

Each item is made to order by Charlie, especially for you. Some items will also need to be sent to hallmarking in London, this can take up to a week. Please see the item description for lead times. If your order is urgent, please get in contact beforehand to discuss your options.

SHIPPING (U.K CUSTOMERS)

Any orders over £50 will be posted using Royal Mail's Special Delivery service. It is guaranteed by 1pm next day. This service is insured and tracked - a signature will be required.

SHIPPING (INTERNATIONAL CUSTOMERS)

All international shipping costs £20. 

SHIPPING (EUROPEAN CUSTOMERS)

Sadly, due to Brexit, European customers will now be subject to Tax and other import duty charges when purchasing items from the UK. Please check with your government for the most up to date VAT rate and customs duties information.

PACKAGING

Your order will be in a box or wrapped in tissue in a drawstring bag with a polishing cloth (for orders over £50). It will be delivered to you in a recycled cardboard postage box. All packaging is either made from recycled materials or can be reused or recycled itself (Apart from foam inserts in jewellery boxes). Please dispose of your packaging responsibly.

RETURNS

All sales on charliecgjewellery.com are final. Please read through the product description carefully before making your purchase. If you have any questions about any pieces before making a purchase, please don't hesitate to get in touch with us at ccgjewellery@gmail.com.

If you believe your piece to be faulty, please send an email to ccgjewellery@gmail.com within 14days of receiving the item. Include your name, proof of purchase, a description of the issue and photos of the item. 

If your piece of jewellery doesn't fit correctly, please send an email to ccgjewellery@gmail.com within 14days of receiving the item. Include your name, proof of purchase, a description of the sizing issue.

We will endeavour to repair, resize or replace an item that we believe to be faulty or incorrectly sized. We reserve the right to deny any request for return, exchange or repair.

SIZING

Our rings are sized using the British alphabetical system. If you are unaware of your ring size, please go into a jewellers + ask to be sized. Alternatively please contact us for information about getting a finger gauge. Before placing your order on a ring, please be sure of your ring size as we have a small resizing fee as well as the cost of redelivery.

JEWELLERY CARE

To avoid tarnishing, polish your jewellery with a polishing cloth or pad. Due to the natural oils in your skin preventing tarnishing,  wearing your jewellery regularly is a great way to keep your jewellery fresh. We recommend you store your jewellery individually packaged in a cool, dry place keeping pieces separate to avoid scratching. Avoid contact with household chemicals, hair products + lotions etc. Remove your jewellery when cleaning, swimming + sunbathing.

BESPOKE

If you are interested in commissioning a piece of jewellery, please get in touch with Charlie directly. Please note that lead time for bespoke commissions will vary depending on Charlie's workload at the time. If you want design sketches of a potential piece, a £30 deposit will be required, non refundable if you decide not to get the piece made.

HALLMARKING

Hallmarking is a legal requirement when selling precious metals in the U.K. Any Silver piece of Charlie C-G Jewellery over 7.78grams will have full hallmarking. All Gold Charlie C-G Jewellery will have full hallmarking. See below for information about hallmarks:

Hallmarking
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Each piece made by Charlie (that legally requires it) will have these marks stamped onto the inside/ back of them, they will be slightly different for Gold or Platinum:

  • Charlie's Initials or Makers Mark - Every Makers Mark is unique to the maker.

  • A traditional Fineness Mark - The Lion guarantees the piece is, in this case, Sterling Silver.

  • A Millesimal Fineness Mark - Signifies the precious metal content, in this case, Sterling Silver is stamped with '925'. 

  • The Assay Office Mark - Indicates the Assay Office that hallmarked the piece, the Leopard's head signifies London.

  • And finally the Date letter - Indicates the year the piece was hallmarked. In this case 2020 is stamped with 'v'.